FAQ

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Shipping Information

Our semi-custom designs ship in approximately three to four weeks. Expected timeframes for custom designs will vary depending on the order.
Knitwear products will ship from Mendota Heights, MN 55120.

Ordering Information

Semi-custom and custom order are approved by you and made just for you. For that reason, these products are not returnable and non-refundable.
Anyone can use our design tool on this website. Consumers can also order directly from our website. If you are a reseller, contact us for wholesale pricing and ordering.
You will receive a final proof for approval after you place your order. Once approved, production can begin!
For most knitwear products, the minimum is 24 pieces of the same product and design.

Sizing

No, all caps are adult sized, one size fits most.
The scarves are approximately 60 inches long (exclusive of fringe).

Quality Knit & Care Information

All semi-custom designs, ones that use our design templates, are made in the USA. For larger custom orders, the option to import is available.
Hand wash in cold water. Dry flat. No heat.
Jacquard simply means that a pattern is knit directly into the item during the manufacturing process. You see them everywhere! The pattern might be a corporate logo or team related (NFL hats and scarves, soccer scarves, your local school or club team, etc.).
Our made in the USA, semi-custom products, are two-ply items made from yarn that is 95% acrylic / 5% elastic.

Customization Information

The screen graphic is a simplified visual representation of your product. Don't worry if it doesn't look quite right on the screen. You will get a final proof for approval before production begins!
Most designs can have up to three colors.
Custom color matching may be available for custom orders of 10,000 pieces or more.
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