Faq

Will my hat or scarf look like the screen representation?

The screen graphic is a simplified visual representation of your product. Don't worry if it doesn't look quite right on the screen. You will get a final proof for approval before production begins!

What is jacquard knit?

Jacquard simply means that a pattern is knit directly into the item during the manufacturing process. You see them everywhere! The pattern might be a corporate design or team related (NFL hats and scarves, soccer scarves, your local school or club team, etc.).

What is a stock design?

A stock design is a design that requires no customization. Our stock designs currently include patriotic designs and digital camo in predetermined patterns and colors.

Does stock design mean that they are in stock and ready to ship?

No, stock design is simply a non-customizable design. Orders for these designs will be produced with the normal lead times.

What material are these products made from?

Our made in the USA stock designs and semi-custom products are two-ply items made from yarn that is 95% acrylic / 5% elastic. Our cotton knits are single ply, of course made from high quality cotton yarn.

How long will it take for my order to arrive?

Our stock designs and semi-custom designs ship in approximately three to four weeks. Expected timeframes for custom designs will vary depending on the order.

Where do your products ship from?

Knitwear products will ship from Mendota Heights, MN 55120.

How many colors can I have on a semi-custom product?

Most semi-custom designs can have up to three colors.

Do the hats come in different sizes?

No, all hats are adult sized, one size fits most.

How long are the scarves?

The scarves are approximately 60 inches long (exclusive of fringe).

Can I wash my knitwear products?

Hand wash in cold water. Dry flat. No heat.

Can I return my order?

Semi-custom and custom order are approved by you and made just for you. All stock designs and cotton knit orders are produced upon your approval. For that reason, these products are not returnable and non-refundable.

What are your minimum order quantities (MOQ)?

The minimum is 24 pieces of the same product and design.

Is custom color matching available?

Custom color matching may be available for custom orders of 10,000 pieces or more.

How do I place an order?

Anyone can use our design tool on this website. Consumers can also order directly from our website. If you are a reseller, contact us for wholesale pricing and ordering.

Are your items made in the USA?

All stock designs and semi-custom designs are made in the USA. For larger custom orders, the option to import is available.

What happens after I place my order?

You will receive a final proof for approval after you place your order. Once approved, production can begin!

START A CONVERSATION TODAY FOR YOUR CUSTOM QUOTE
Contact Us